Digital Asset Protection
November 2006
Control how you monitor and manage the authorized USE of your data and not just the access.
MosaicCRM has added a powerful tool that allows our clients global control over the use of their data and digital assets. Stop internal leakage of customer, client or employee records with real time intercept of who can see, email, print and copy records. Unlike security systems that only identifies suspicious activity, Softection STOPS it before it happens. Now the 'Enemy at the Water Cooler' insider threat is effectively crippled. See How It Works.
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Trouble Ticket Module Upgrade
November 2006
CRM Users can now add a new tool to record, track and monitor Customer Inquiries/Trouble Ticket items. The Case Program is included on the Main Account Screen and provides each Client with a fully customized application unique to their specific needs. Reports include Open and Completed Ticket records. For further information, contact CustomerService@MosaicCRM.com.
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D&B Tool Kit Integration - Download Account Data Directly into CRM
November 2006
Dun and Bradstreet Tool Kit Users can now access Tool Kit directly from MosaicCRM, select their data criteria and in one simple step download this into their CRM database. This marks a first for on-line CRM applications! This eliminates delays and difficulties in uploading data to users' databases via the conventional disk method. As well, the MosaicCRM program first checks the User's database for existing account data to eliminate duplicates. Presently in beta phase, clients can look to Q1 2007 for official launch. For more information, please contact Bill@MosaicCRM.com.
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Casepost Grows Sales
July 2006
America's fastest growing legal referral company expands!
After only a few months, Casepost has expanded its MosaicCRM solution nationwide. Struggling for over a year with a competitive program, there's no stopping the sales and customer support personnel from aggressively growing the company to the leadership position now. |
MosaicCRM Outsourcing Expands Bank of America Resources
July 2006
MosaicCRM provided the North American logic and cost effectiveness of its Off Shore programming staff to customize a web-based Customer Interaction Center for Bank of America clients.
View the Case Study here: clients.boa.html.
MosaicCRM maintains a dedicated staff of over 30 highly qualified programmers and system managers specializing in custom work flow applications, design and systems maintenance. Contact Oursourcing@MosaicCRM.com and learn how to expand your resources. at incredibly affordable costs! |
ITC Asia Market Entry Solution
June 2006
Penetrating the notoriously difficult Asian IT markets has been made easier and more cost effective. MosaicCRM's Kevin Morrisey, past President of Asian Oceanian Computing Industry Organization (ASOCIO) tackles the Asian ITC Market. Mr. Morrisey, based in Australia, has strong rapport with UK, US and Australian ITC managers and professionals, and a strong understanding of the way ITC companies do business. For the past 15 years Kevin Morrisey has owner and managed a significant software company and involved in business development to high-tech companies.
To learn more about how MosaicCRM can help deliver your IT solution to the Asian marketplace, please contact Kevin@MosaicCRM.com. For more information on our services, click here: solutions.itc.html. |
Casepost Launches MosaicCRM
April 2006
The premier legal services portal, Casepost, enables consumers to safely and quickly locate qualified legal representation. Casepost Sales and Customer Support staff across the nation now uses the MosaicCRM tools to profile both law and geographic specific services for consumers.
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"MosaicCRM is an all encompassing and a very powerful, yet simple system that equips users with the information they need to know quick and easy"
"Unlike SalesForce.com that mainly organizes data into lists, MosaicCRM is a true Account Management System. Bottom line, in the world of sales, it's more important to know your customers and where your numbers are. This is what makes MosaicCRM a very powerful and useful system"
- Evan Alexander, Casepost's Senior Director of Operations. |
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Sales Factor-Acclivus Partners with MosaicCRM
April 2006
Sales Factor Enterprises is Canada's premier revenue generation sales training company. Recognized as North America's Acclivus Partner, Sales Factor clients include GE Capital, AT&T, TD Bank, Fidelity Group and many more outstanding organizations.
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"With a fully automated and integrated S.O.S. Process, MosaicCRM includes the strategy and management tools necessary for a rapid revenue growth. It provides a crystal clear and simple diagnosis of objectives, tracking progress and setting out what has to be done. This ensures the highest level of sales
success in any company's history!"
- Tim O'Brien, Founder. |
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D&B Selects MosaicCRM Integrated Project Management Program
April 2006
Dun & Bradstreet, the world's commanding information and technology solutions company, maintains information on 100 million companies worldwide. That's why over 90% of Business Week's Global 100 relies on D&B as the most trusted source of information they need to make their business a success.
MosaicCRM designed and developed an integrated Project Management tool that tracks and manages all aspects of order fulfillment and ongoing back office, sales and client support. As an end-to-end business process integration solution, MosaicCRM undertook the program customization, hierarchy, notification, alerts and data security functions and maintained compatibility with existing back-office systems. The Project Management module was fully and seamlessly integrated into the CRM program, allowing sales, management and fulfillment personnel a centralized database structure.
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"The tools are easy to implement and use and have been well received by our team. We look forward to continuing to build on this solid relationship."
- Bill Eves. Director Sales Operations & Planning |
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